Boston makes it easy to report concerns and complaints on matters such as trash and recycling, traffic and parking, streets and sidewalks, and many other city services directly to the City …
iPhone / Android Citizens Connect Application:
Other options for reporting problems:
To report problems such as suspicious activity, loud parties (during the party), and all Police and Fire Department emergencies, dial 911 from your landline or cellphone.
The Beacon Hill Architectural Commission needs to approve all exterior work to buildings on the Hill that is visible from any public way. The BHAC meets monthly on the 3rd Thursday to consider applications based on historical / architectural value, property significance, and the relationship to exterior architectural features of nearby buildings. Contact them:
Inspectional Services Department issues the building permits required for all significant changes to property, exterior and interior, to ensure that the work meets the City’s building code. To obtain a permit or check on existing construction projects, contact them:
Zoning Board of Appeal oversees building changes that relate to additions, expansion of living area, construction of roof decks, conversion of basements, etc. which may require zoning relief in addition to a building permit. If the permit application is rejected, contact the ZBA to apply for a variance, and the Beacon Hill Civic Association to be placed on the agenda for the monthly Zoning & Licensing Committee meeting. Learn more at www.cityofboston.gov/isd/building/appeal.asp or contact:
Transportation Department governs street occupancy permits that may be needed for temporary parking of dumpsters or dump trucks during demolition and unloading of materials during construction. These permits may not be used for parking of personal vehicles. The initial permit is granted by the BTD but renewals must be obtained by the contractor via a signed affidavit from the BHCA. Learn more at www.cityofbostongov/transportation/streetoccupancy.asp or contact:
Noise pollution is prohibited in Boston under an ordinance entitled “Regulations for the Control of Noise in the City of Boston”, which is enforced by the city’s Environment Department. The Boston Municipal Code (Chapter 16, section 26) sets the general standard for noise that is unreasonable or excessive: louder than 50 decibels between the hours of 11:00 p.m. and 7:00 a.m., or louder than 70 decibels at all other hours. The code includes specific provisions regarding car alarms, construction hours, and loud speakers and other amplification devices.
Excessive noise from events on the Boston Common, Esplanade and Frog Pond can be addressed by using the following numbers:
Trash days are Mondays and Fridays
Recycling days are Mondays and Fridays
Magazines / catalogues
Mail, wrapping paper
Flattened food and cardboard boxes
White and colored paper
|Telephone & paperback books
Glass bottles and jars (caps can be recycled)
All plastic containers
Tin and aluminum cans, foil, pie plates
Milk containers, juice boxes
Spiral cans (coffee, nuts, etc.)
Heavy cardboard (flattened and tied securely)
Contact the Department of Public Works or the Mayor’s Hotline (617-635-4500) if you experience one of these problems:
Other Recyclables (not picked up curbside)
|What is it?||Take it where?|
|Plastic grocery bags
||Whole Foods (Charles River Plaza)|
|Plastic garment bags & hangers||Local dry cleaners|
U.S. Post Office at 25 New Chardon Street or 136 Charles Street
|Ink & toner cartridges||Staples, 40 Court Street|
|Catalogues (to stop delivery)|
|Batteries (Lithium & Recharchable only)||Charles Street Supply, 54 Charles Street|
|Mobile phones||Whole Foods (Charles River Plaza) or Charles Street Supply, 54 Charles Street|
|Books, CDs, DVDs, VHS||Boston Public Library, 151 Cambridge Street or www.gotbooks.com for pickup|
|Compact fluorescent bulbs||Charles Street Supply, 54 Charles Street|
|Wine corks (natural)||Whole Foods (Charles River Plaza)|
|Foam packing peanuts||UPS Store at 139 Charles Street|
|Current magazines||Boston Public Library, 151 Cambridge Street|
If you see a rat…
Be sure to indicate the exact location of the rat sighting, and leave your phone / contact information in case access to private property is required.
The maintenance of the historic brick sidewalks, streets and gas lamps is the responsibility of the Department of Public Works, but getting it done requires vigilance and effort on the part of all concerned residents.
Residents have several ways to request repairs or to alert Public Works to a problem:
Residents can also report graffiti through these channels.
To report a clogged catch basin, call the Water & Sewer Commission: 617-989-7000
The Boston Public Works street sweeping program in Beacon Hill commences March 1st and runs through December 31st. The exceptions to this schedule are Beacon Street and Charles Street, which are swept year-round.
Residents are encouraged to check their specific street sweeping schedule as posted on each street. The City of Boston’s website: www.cityofboston.gov/publicworks/sweeping, is another source of information. Additionally, residents are encouraged to sign up to receive NO-TOW email alerts the night before their streets are scheduled for sweeping. All vehicles are subject to towing on street sweeping days if not moved by 8:00 a.m.
Clearing sidewalks after a storm and maintaining clear gutters is the responsibility of property owners.
To report unsafe sidewalks and pathways:
Beware of icicles hanging from downspouts and gutters.
If a snow emergency is declared, parking restrictions will be in effect on the following streets:
Stopping, standing and parking on these streets will be prohibited until the emergency is lifted. The Boston Common Garage offers special rates to accommodate residents during snow emergencies. Residents can learn much more about alerts for snow emergencies, parking bans, and school cancellations at www.cityofboston.gov/residents.
Boston Police Department
Street parking on Beacon Hill is free to residents who have resident parking stickers. Many of the parking spaces on Beacon Hill are regulated as “Resident Parking Only”, and a smaller number of spaces are posted as “Visitor Parking” for guests of neighborhoods’ residents.
Parking Meter Spaces are available on Beacon, Charles and Cambridge streets between the hours of 8:00 a.m. and 8:00 p.m. Monday through Saturday. Vehicles may park for up to two hours without incurring a violation. Between 8:00 p.m. and 8:00 a.m., metered spaces revert to free parking unless a sign indicates otherwise.
Unfortunately, at some point a resident, or a resident’s guest or contractor, is likely to receive a parking ticket. For information on fines and how to deal with them, visit www.cityofboston.gov/parking/fines.asp
Beacon Hill’s greenery greatly enhances the livability of the neighborhood. The BHCA encourages residents to take an active role in caring for our trees and plantings by following advice offered by the Beacon Hill Garden Club and the city’s arborist: